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Collection Officer job at Aldelia



About the Organization:

ALDELIA is a company specialized in services related to Human Capital and CSR. We mainly provide recruitment services (headhunting) of local workers or expatriates, payrolling management, outsourcing or provision of personnel and technical assistance. We operate in more than 35 countries, mainly in Africa, the Middle East and South America."

Job Description

The Collection Officer plays a crucial role in maintaining positive financial health by managing and overseeing the collection of outstanding debts from customers. They are responsible for implementing efficient collection strategies, maintaining accurate records, and ensuring compliance with company policies and regulations.

CPA Uganda April 2024 Intake

Duties and Responsibilities

  • Develop and implement effective debt collection strategies to minimize overdue accounts and maximize collection rates.

  • Contact customers to discuss overdue payments, negotiate payment plans, and resolve payment issues in a timely manner.

  • Maintain accurate records of all collection activities, including correspondence, payment arrangements, and account status updates.

  • Monitor accounts receivable aging reports and prioritize collection efforts based on the age and amount of outstanding debts.

  • Collaborate with internal stakeholders, such as sales and customer service teams, to address customer inquiries and resolve billing disputes.

  • Prepare regular reports on collection activities, outstanding debts, and recovery rates for management review.

  • Ensure compliance with company policies, procedures, and regulatory requirements governing debt collection practices.

  • Continuously evaluate and improve collection processes to enhance efficiency and effectiveness.

  • Build and maintain positive relationships with customers to facilitate prompt payment and resolve issues amicably.

Qualifications and Experience

  • Bachelor's degree in Finance, Accounting, Business Administration, or a related field.

  • Proven experience in debt collection or credit management role.

  • Familiarity with debt collection laws, regulations, and best practices.

  • Strong negotiation, communication, and interpersonal skills.

  • Proficiency in Microsoft Office applications and accounting software.

  • Ability to work independently and collaboratively in a fast-paced environment.


  • Strong analytical and problem-solving skills.

  • Excellent attention to detail and organizational skills.

  • Ability to prioritize tasks and manage time effectively.

  • Customer-focused with a commitment to providing exceptional service.

  • Results-oriented with a drive to achieve collection targets

How to Apply

Are you interested? Click the "APPLY" button below to submit your application.

Deadline for Application

May 15, 2024

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