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Account Manager job at Youth Platform Africa


Youth Platform Africa

About the Organization:

YPA started in 2008 but as an ordinary village group with 21 individuals, then grew to a Community Based Organization (CBO) in 2010 with a group of 60 people, who now serve as the Board of Governors, Executive Committee, and Managing Directors.

Because there was a need to trade internationally and publicly, Youth Platform Africa acquired a Certificate of Registration as BREC Youth Empowerment Africa Limited as a Company limited by guarantee.
YPA runs several projects, generating minimal profits from services and receiving in-kind donations from Africans as part of our charitable endeavors in Uganda.

Job Description

The Account Manager will create long-term, trusting relationships with our clients. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

CPA Uganda April 2024 Intake

Duties and Responsibilities

  • Serve as the lead point of contact for all customer account management matters.

  • Build and maintain strong, long-lasting client relationships.

  • Negotiate contracts and close agreements to maximize profits.

  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.

  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.

  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).

  • Prepare reports on account status.

  • Collaborate with sales team to identify and grow opportunities within territory.

  • Assist with challenging client requests or issue escalations as needed.

CPA Uganda April Intake 2024

Qualifications and Experience

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.

  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.

  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).

  • Experience delivering client-focused solutions to customer needs.

  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

How to Apply

Applications are accepted on a rolling basis. Candidates are encouraged to send their resume and qualifications to as soon as possible.

Deadline for Application

May 31, 2024

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