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Credit Customer Support Officer (Call center based) job at NFT Consult


NFT Consult

About the Organization:

NFT Consult is a business process outsourcing firm with offices in Uganda, Kenya, Rwanda, Tanzania, Zambia, Burundi, South Sudan and UK.

We are an ISO 9001:2015 accredited Human Resource Management firm offering Recruitment, Manpower Outsourcing, Payroll and Provision of IT Enabled HR Solutions. We specialise in the Oil & Gas, Telcoms, IT and Financial Sectors and are located in Uganda, Kenya, Rwanda, Tanzania, Burundi, Zambia and South Sudan. Through the partnerships we have developed with our clients and firms offering similar services we are able to extend our services throughout Africa. We are committed to making a difference in our community through the relevant solutions we offer.

Job Description

Our client’s vision is to build a world where people take control of their environment in rewarding and sustainable ways. Our client does this by developing and commercializing life changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. We are the largest distributor of solar water pumps / solar irrigation for smallholder farmers in Africa and were selected by Fast Company as one of the World’s Most Innovative Companies in 2021. Here is a good explainer video recently made by CNBC. Over the last 5 years the company has grown significantly and now employs 400+ people around the world.

Job Brief
The Credit Customer Service Officer will be responsible for providing excellent customer service to our clients, assisting with loan inquiries, processing payments, and resolving issues related to credit accounts.

Duties and Responsibilities

  • Serve as the primary point of contact for customers regarding credit-related inquiries, including loan balances, payment schedules, and account status.

  • Provide accurate and timely information to customers regarding loan terms, conditions, and repayment options.

  • Process loan payments, including cash, check, and electronic transactions, ensuring accuracy and compliance with company policies and procedures.

  • Assist customers in understanding and completing loan applications, verifying documentation, and gathering additional information as needed.

  • Address customer complaints, disputes, and inquiries in a professional and courteous manner, resolving issues promptly and effectively.

  • Collaborate with other departments, such as credit analysis and collections, to ensure seamless customer service delivery and resolution of complex issues.

  • Maintain accurate and up-to-date records of customer interactions, transactions, and account activities.

  • Identify opportunities to improve the customer experience and recommend process enhancements or system improvements.

  • Stay updated on company products, services, and promotional offers to effectively assist customers and promote sales opportunities

Qualifications and Experience

  • Bachelor's degree in Business Administration, Finance, or related field.

  • Minimum of 1-2 years of experience in customer service or related roles, preferably in the financial services or renewable energy sector.

  • Strong communication and interpersonal skills, with the ability to interact effectively with customers and resolve issues in a professional manner.

  • Excellent organizational and time management skills, with the ability to multitask and prioritize tasks in a fast-paced environment.

  • Proficiency in MS Office suite and experience with customer relationship management (CRM) software is preferred

  • Knowledge of regulatory requirements governing lending activities in Uganda is a plus.

  • Profiency on local languages (North, East and Central) preferred.

How to Apply

Are you interested? Click the "APPLY" button below to submit your application.

Deadline for Application

April 23, 2024

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