Field Credit Collections Officer job at NFT Consult

Conduct field visits to customers' homes or businesses to collect outstanding payments, utilizing tact and professionalism to address customer concerns and negotiate payment arrangements.

Educate customers on their account status, payment options, and consequences of non-payment, ensuring clear and accurate communication.

Update customer account information accurately and promptly in the system, documenting all collection activities and interactions.

Identify and prioritize delinquent accounts, developing action plans to recover outstanding balances in a timely manner.

Collaborate with other departments, such as credit analysis and customer service, to address root causes of delinquency and prevent future occurrences.

Handle customer inquiries and complaints related to billing, payments, and account discrepancies, resolving issues promptly and efficiently.

Adhere to regulatory requirements and compliance standards governing collections activities, ensuring confidentiality and data security.

Meet or exceed individual and team performance targets for collections effectiveness, call quality, and customer satisfaction.

Participate in training and development programs to enhance skills and knowledge related to collections techniques and best practices.