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Field Credit Collections Officer job at NFT Consult


NFT Consult

About the Organization:

NFT Consult is a business process outsourcing firm with offices in Uganda, Kenya, Rwanda, Tanzania, Zambia, Burundi, South Sudan and UK.

We are an ISO 9001:2015 accredited Human Resource Management firm offering Recruitment, Manpower Outsourcing, Payroll and Provision of IT Enabled HR Solutions. We specialise in the Oil & Gas, Telcoms, IT and Financial Sectors and are located in Uganda, Kenya, Rwanda, Tanzania, Burundi, Zambia and South Sudan. Through the partnerships we have developed with our clients and firms offering similar services we are able to extend our services throughout Africa. We are committed to making a difference in our community through the relevant solutions we offer.

Job Description

The Field Credit Collections Officer will be responsible for visiting customers with overdue payments, negotiating repayment plans, and resolving issues related to delinquent accounts.

Duties and Responsibilities

  • Conduct field visits to customers' homes or businesses to collect outstanding payments, utilizing tact and professionalism to address customer concerns and negotiate payment arrangements.

  • Educate customers on their account status, payment options, and consequences of non-payment, ensuring clear and accurate communication.

  • Update customer account information accurately and promptly in the system, documenting all collection activities and interactions.

  • Identify and prioritize delinquent accounts, developing action plans to recover outstanding balances in a timely manner.

  • Collaborate with other departments, such as credit analysis and customer service, to address root causes of delinquency and prevent future occurrences.

  • Handle customer inquiries and complaints related to billing, payments, and account discrepancies, resolving issues promptly and efficiently.

  • Adhere to regulatory requirements and compliance standards governing collections activities, ensuring confidentiality and data security.

  • Meet or exceed individual and team performance targets for collections effectiveness, call quality, and customer satisfaction.

  • Participate in training and development programs to enhance skills and knowledge related to collections techniques and best practices.

Qualifications and Experience

  • Bachelor's degree in Business Administration, Finance, or related field preferred.

  • Minimum of 1-2 years of experience in collections, customer service, or field-based roles.

  • Strong communication and negotiation skills, with the ability to handle difficult conversations and resolve conflicts.

  • Ability to work independently and effectively manage time and resources in a field-based environment.

  • Proficiency in MS Office suite and experience with mobile data collection tools and customer relationship management (CRM) systems.

  • Knowledge of regulatory requirements governing collections activities in Uganda is a plus.

  • Valid driver's license and access to a reliable vehicle preferred.

How to Apply

Are you interested? Click the "APPLY" button below to submit your application.

Deadline for Application

April 23, 2024

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