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Manager - Compliance .Risk and Compliance job at MTN Uganda


MTN Uganda

About the Organization:

MTN Uganda Limited is a Ugandan telecommunications operator with the strategic intent of providing telecommunications and digital solutions for Uganda’s progress. Inspired by the belief that everyone deserves the benefits of a modern connected life, MTN has grown to a subscriber base of approximately 19 million customers.

MTN was incorporated on 21 October 1998, with the objective to operate as a second national operator of a telecommunications network at a time when mobile cellular service penetration in Uganda was at a low of 0.27%. The company has since contributed to the growth of the telecommunications sector in Uganda with current penetration being at 70% (seven lines for every ten individuals).

Job Description

Main Purpose:
The primary purpose of the job is to provide monitoring and oversight (2nd line assurance role) over compliance with external and internal commercial company policies and procedures. The role will liaise with all the business units (who are the primary owners of their respective policies and procedures) to develop policies and procedures where these do not exist or assist management to improve these where weaknesses have been highlighted by various assurance activities including Internal Audit, Forensics, External audits, etc.

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Duties and Responsibilities

  • Develop and implement compliance risk monitoring plans in accordance with the company compliance management policy

  • Update the commercial related components of the policy and procedures universe that will be used as the base for development, enhancement, monitoring and oversight of policies and procedures

  • Analyze regulatory trends and their impact on commercial company policies and procedures and ensure that the business is informed accordingly in order to proactively Update internal policies and procedures for changes

  • Stay abreast of all relevant compliance and regulatory requirements within the Telecommunications Industry

  • Review commercial policies & procedures according to new rules & regulations, and work with business units to affect necessary changes

  • Evaluate the effectiveness of existing policies & procedures, and worth with business units to initiate enhancements as identified

  • Advise senior management on the necessary changes or enhancements and obtain their approval for the same to be used by relevant MTN staff.

  • Create and implement awareness programs for all Policies and Procedures to relevant staff.

  • Act as a subject matter expert for issues related to commercial policies and procedures

  • Drive continuous improvement on standardization of processes across MTN along with business units leading to an improved internal control environment

  • Monitor compliance to commercial policies & procedures through the introduction and execution of an effective compliance program in liaison with HR and legal departments

  • Facilitate audits of policy & procedures compliance, including liaison with internal and external auditors

  • Act as a link between third line assurance functions such as internal audit, and relevant first line functions

  • Ensure adequate alignment to Group policies and procedures

  • Monitor the financial performance of the commercial policies and procedures unit versus budgets, and ensure all activities are carried out in line with approved guidelines while promptly reporting on any variances

  • Assess the business’s future ventures to identify possible compliance risks

  • Prepare reports for senior management and external regulatory bodies on Compliance to policies and procedures and any other relevant reports.

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Qualifications and Experience

  • University degree preferably in Governance, Assurance, Audit, Legal fields

  • Post graduate qualification (MBA/CA/Masters) advantageous

  • Membership/Affiliation with governance associations e.g. Institute of Corporate Governance Uganda (ICGU)


  • 5 years management experience or more; with at least 3 years in experience of driving/implementing Internal & External compliance, developing and implementing PPP control frameworks preferably within a multinational organization in the Telecom/Financial industry.

  • Experience working cross-functionally, proven ability to contribute to complex projects and teams across different business areas.

  • Background in some of the compliance areas impacting telecoms & Mobile Money in particular.

  • Able to present and report on complex information in an innovative and informative way.

  • An analytical mind able to “see” the complexities of procedures and regulations

  • A strong understanding of emerging markets is advantageous.

  • Experience working in a medium to large organization and across diverse cultures

Knowledge, Skills and Attributes:

  • Exposure to GSM Network management processes, procedures and activities as well as experience working with VAS and Charging/Billing systems.

  • Unix/ Linux System administration.

  • Database Management Skills.

  • Shell scripting/Programming

  • Basic IP networking knowledge

  • Quick learner

  • Good Knowledge of CS Core planning techniques

  • Good Analytical and Troubleshooting skills

  • Self-motivated.

  • Good communication skills.

  • Team Player

How to Apply

Are you interested? Click the "APPLY" button below to submit your application.

Deadline for Application

June 28, 2024

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