Team Leader Payments and Clearing job at I&M Bank Uganda

Plan, Review, and monitor adherence to bank control system/procedures in Cheque clearing, EFTs, TTs, RTGS and other local transfers in line with bank policies and BOU clearing house rules and regulations.

Verify and thereafter authorize incoming RTGS instructions as per BOU rules and regulations and Bank policy

Ensuring quality and excellent service delivery to all customers (Internal& External)

Authorize outgoing RTGS, EFT, TT and Salary transfers in the Core banking system and in the SWIFT & BOU platforms as per rules, regulations, and bank policy.

Review & monitor the affected Clearing /Remittance GLs daily for nay outstanding items.

Review the General Ledger transactions, reconcile affected accounts on daily basis and generate reports in line with the bank guidelines.

Monitor the Bank Payment systems and ensure all commissions are earned as per bank policies.

Receive and attend to Customers Queries /Complaints and general information inquiries in line with the bank policy and SLA.

Ensure call back is done before effecting any transfers in line with the approved contacts.

Ensure that all outgoing transfers are posted off customers’ accounts through the banks’ core banking system before routing the same to the beneficiaries.

Ensure that all in ward Cheques, TT, Direct Debits & EFTs received from BOU are posted by debiting BOU and crediting the respective Customers’ accounts within the SLA to avoid regulatory penalties for noncompliance.

Conduct weekly unit meetings and trainings.

Advise any branch, which may have any irregularities in its postings while processing out going cheques to rectify.

Ensure monthly regulatory reports are prepared and submitted as per the SLA.

Ensure correspondences are properly filed and communicated where escalation is required.

Conduct unit staff performance reviews and proper leave management for seamless business continuity.

Ensure Acceptable Audit rating with no repeat findings.

Conduct User Acceptance Tests for all department related system enhancements.